Privacy Policy

Privacy Policy

Last updated: June 3, 2026

Fanxi Life respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, contact us, or otherwise interact with our store.

Information We Collect

We may collect personal information that you provide directly to us, including your name, billing address, shipping address, email address, phone number, order details, account information, and any messages you send to us.

When you visit our website, we may also collect certain information automatically, such as your IP address, browser type, device information, pages viewed, referring pages, and shopping activity through cookies and similar technologies.

How We Use Your Information

We use your personal information to process and fulfill orders, accept payments, arrange shipping, provide customer support, manage returns or refunds, communicate with you about your order, improve our website, prevent fraud, and comply with legal obligations.

If you choose to receive marketing emails, we may use your email address to send updates, promotions, and new arrival notices. You can unsubscribe at any time by using the unsubscribe link in our emails.

Sharing Your Information

We share personal information only when necessary to operate our business and provide our services. This may include sharing information with Shopify, payment processors, shipping carriers, fulfillment partners, marketing service providers, analytics providers, fraud prevention services, and professional advisors.

We may also disclose personal information if required by law, legal process, or to protect our rights, customers, business, or website security.

Payments

Payment information is processed securely by our payment providers. Fanxi Life does not store full credit card numbers on our own systems.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to support site functionality, remember preferences, analyze website traffic, improve customer experience, and support marketing or advertising features.

You can manage or disable cookies through your browser settings. Some parts of the website may not function properly if cookies are disabled.

Data Retention

We keep personal information only as long as necessary for the purposes described in this Privacy Policy, including order fulfillment, customer service, accounting, legal compliance, fraud prevention, and business records.

Security

We use reasonable safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. However, no method of transmission or storage is completely secure.

Your Privacy Rights

Depending on where you live, you may have the right to request access to the personal information we hold about you, ask us to correct inaccurate information, withdraw consent where applicable, or request that we delete certain personal information.

To make a privacy request, please contact us at sales@fanxilife.com.

International Transfers

Some of our service providers may store or process personal information outside of Canada. When this happens, your information may be subject to the laws of the country where it is processed.

Children's Privacy

Our website is not intended for children. We do not knowingly collect personal information from children under the age of 13.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of those third-party websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

Fanxi Life
Email: hello@fanxilife.com